Privacy Policy

Last Updated: January 2026

Introduction

technatrixa Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, visit our website, or interact with our fitness programmes.

As a company registered in Ireland (Registration Number: CRO794528), we comply with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

Data Controller Information

technatrixa Ltd is the data controller for your personal information. You can contact us regarding any privacy matters:

Data Collection

The data we collect depends on how you interact with our services. We collect personal information that you voluntarily provide to us and automatically through your use of our services.

Information You Provide

  • Contact details (name, email address, phone number)
  • Account registration information
  • Fitness goals and health information (when provided voluntarily)
  • Payment information (processed securely by third-party providers)
  • Communication preferences
  • Feedback and survey responses

Information Collected Automatically

  • Website usage data (pages visited, time spent, clicks)
  • Device information (browser type, operating system, IP address)
  • Session recordings for service improvement (when consented)
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for legitimate business purposes and with your consent where required. How we use your information includes providing our fitness services, personalising your experience, and improving our offerings.

  • Providing and managing your fitness services and memberships
  • Processing payments and managing billing
  • Communicating with you about services, schedules, and updates
  • Personalising your fitness experience and recommendations
  • Monitoring and improving our services and website performance
  • Ensuring security and preventing fraud
  • Complying with legal obligations
  • Marketing communications (with your consent)

Legal Basis for Processing

  • Contract Performance: Processing necessary for providing our services
  • Legitimate Interests: Service improvement, security, and business operations
  • Consent: Marketing communications and optional data collection
  • Legal Compliance: Meeting regulatory and legal requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with trusted third-party service providers who help us operate our business, always under strict confidentiality agreements.

  • Payment processors for secure transaction handling
  • Technology providers for website and service functionality
  • Analytics services (such as Google Analytics) for service improvement
  • Marketing platforms (with your consent) for communications
  • Legal and professional advisors when necessary

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Specific retention periods include:

  • Account information: Retained whilst your account is active and for 7 years after closure for legal compliance
  • Marketing communications: Until you withdraw consent or 3 years of inactivity
  • Website analytics: Typically 26 months as per Google Analytics default settings
  • Payment records: 7 years for tax and accounting purposes

Your Rights

Under GDPR and Irish data protection law, you have several rights regarding your personal data. These rights ensure you maintain control over your information and how it's used.

  • Right of Access: Request copies of your personal data
  • Right of Rectification: Request correction of inaccurate data
  • Right of Erasure: Request deletion of your data in certain circumstances
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us at privacy@technatrixa.pro or call +353 563778472.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure hosting and backup procedures
  • Incident response procedures

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or direct communication. The updated policy will be effective from the date indicated at the top of this document.

Contact Information

If you have questions about this Privacy Policy or wish to contact us about your personal data, please reach out using the following methods:

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable law.